Welcome to the storystore.sbs FAQ. We’ve compiled some of the questions you might have and provided detailed answers. If you encounter any questions while navigating the site or need further assistance, please refer to the FAQs below. If you can’t find the answer, please feel free to contact our customer service team.
- How do I place an order?
First, browse our website and select the product you want to purchase.
Click on the product to access its details. Select the appropriate size, color, and other options, and click “Add to Cart.”
After completing your purchase, click the shopping cart icon in the top right corner, then click “Checkout.”
Follow the prompts to enter your shipping address and payment information, complete the order confirmation, and submit.
- What payment methods can I use?
We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover)
Debit cards
PayPal
Other payment options (such as Apple Pay and Google Pay, depending on your region)
- How do I check the status of my order?
You can check the status of your order on the “My Orders” page by logging into your account. After your order ships, we’ll email you the tracking number and tracking information, allowing you to check the shipping progress at any time.
- How do I request a return or exchange?
If the item you received doesn’t meet your expectations, we offer a 30-day return or exchange policy.
To qualify for a return or exchange, the item must be unused and with the original tags and packaging. To complete the return or exchange request, please visit our Returns and Exchanges page and follow the instructions.
Once your return or exchange has been processed, you will receive a refund or exchange notification. - How do I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your order.
Please note that once an order has been processed or shipped, we cannot modify or cancel it. - Can I choose my shipping method?
Yes, during checkout, you can select different shipping options, such as standard or expedited. Shipping costs are calculated based on your selection and shipping address. - Do you ship internationally?
Yes, we ship internationally. - What should I do if I encounter technical issues with the website?
If you encounter any technical issues while browsing the website or placing an order, you can try refreshing the page or using a different browser.
If the problem persists, please contact Customer Support and we will resolve the issue as soon as possible.
- How can I get coupons or promotions?
We regularly post discounts and promotions on our website. You can subscribe to our email newsletter to be the first to receive exclusive offers.
You can also follow us on social media for the latest promotions and limited-time discounts.
- Can I change my shipping address?
We can help you change your shipping address before your order ships. Please contact our Customer Service team as soon as possible and provide your new address information.
If your order has already shipped, you cannot change the shipping address.
- Why was my payment declined?
Reasons for payment failures may include:
Incorrect or expired credit card information
Insufficient account balance
Bank restrictions
Please check your payment information to ensure it is correct. If the problem persists, you can try another payment method or contact your bank for assistance.
- The item is not the correct size. What can I do? If the item you received is not the correct size, you may request a return or exchange. Please refer to our Return and Exchange Policy and follow the instructions. We offer free exchanges to ensure you can find the right size.
