storystore.sbs takes your shopping experience very seriously and is committed to ensuring you are completely satisfied with your purchase. If you are not satisfied with your order, we offer flexible returns and exchanges. Please carefully review our return and exchange policy before purchasing to ensure a worry-free shopping experience.
- Return and Exchange Period
You can request a return or exchange within 30 days of receiving your item.
Please ensure that your return or exchange meets the following requirements for smooth processing:
The item must be unused, unwashed, and undamaged.
The item must be in its original packaging with all original tags attached.
Return and exchange requests must be submitted within the aforementioned timeframes. - Return and Exchange Requirements
Returns: If you are not satisfied with your purchase, you may return it. Returns must meet the following requirements:
The item must be unused and retain its original tags.
The packaging must be intact.
The item must not fall under the exclusions listed below (see “Non-Returnable Items”).
Exchanges: We offer exchanges if the item is not the correct size or you would like to change the item (e.g., color, style, etc.). Please ensure that new items meet our return and exchange criteria. - Non-Returnable Items
The following items are not returnable or exchangeable under any circumstances:
Customized items: For example, clothing items with personalized customization.
Promotional items: These items, such as “sale items” or “clearance items,” are not returnable or exchangeable unless there is a quality defect upon receipt.
Washed or Used Items: We do not accept returns or exchanges on items that have been washed, worn, or damaged. - How to Request a Return or Exchange
Log in to your account, visit the “My Orders” page, select the item you wish to return, and complete the return request form.
You can also submit your return or exchange request by email or calling our customer service. Please provide your order number, item information, and reason for return or exchange.
Once we receive your return or exchange request and confirm that it is eligible, we will issue a Return Material Authorization (RMA) number and provide detailed return instructions. - Return Shipping
US Returns: We provide a free return label for returns within the US. Simply repackage the item and attach the return label.
International Returns: You are responsible for return shipping for international returns, unless the item is defective or we sent the wrong item. Please ensure you use a tracked mailing service so we can track your return package. - Refund Processing
Once we receive and inspect the returned item and it is eligible for return, we will process your refund within 5-7 business days. The refund will be issued to the payment method you used.
If your returned item is not eligible for return or exchange, we will notify you by email and may return the item to you.
Please note that some payment methods (such as credit cards or e-wallets) may take longer to process a refund. - Exchange Processing
The process for exchange requests is similar to that for returns. If you request an exchange, we will ship the replacement item to you after receiving the returned item and confirming its eligibility. Due to limited inventory, the exchanged item may be different from the one you originally purchased. If the item you wish to exchange is out of stock, we will provide a full refund. - Product Defects or Shipping Damage
If the item you received has a quality defect or was damaged during shipping, we offer a free return or exchange. Please follow the steps below:
Report the product defect or shipping damage to us within 7 days of receiving the item.
Support photos of the item and describe the problem, and our customer service team will arrange a free return or exchange.
If you received the wrong item, we will provide a free return label and reship the correct item.
