Thank you for choosing storystore.sbs! We are committed to providing you with fast and secure shipping. Below are our shipping terms and conditions, covering import and export standards, international shipping, shipping times, and partnered carriers. Please read carefully before placing an order.
- Shipping Areas
We offer shipping within the United States as well as international shipping. For customers outside the United States, we offer shipping to a variety of international destinations. Please note that shipping costs and times vary by region. - Shipping Times
Shipping times depend on the shipping method and destination you choose. Below are some common shipping options and their estimated shipping times:
Shipments within the United States:
Standard Shipping: Typically arrives within 3-7 business days (excluding holidays).
Expedited Shipping: Expected delivery time is 2-3 business days.
Next-Day Shipping: Available to select areas only, estimated delivery time is 1 business day.
Economy Shipping: Expected delivery time is 7-10 business days (for remote areas or low-cost options).
International Shipping:
Standard International Shipping: Typically arrives within 7-15 business days (depending on the destination). Expedited International Shipping: Estimated delivery within 3-5 business days (available for major international markets).
Economy International Shipping: Estimated delivery within 10-20 business days (available for less common destinations or low-cost options).
Note: Shipping times are estimates; actual arrival times may vary depending on the destination, shipping carrier, and other factors. - Shipping Costs
Shipping costs are calculated based on your shipping address, selected shipping method, and order amount. Shipping costs are automatically calculated and displayed during checkout. Typical shipping costs are as follows:
Within the United States:
Standard Shipping: Free (available for most orders within the United States; please confirm availability during checkout).
Expedited Shipping: Based on shipping address.
Next-Day Shipping: Costs vary depending on the shipping region.
International Shipping:
Standard International Shipping: Costs vary depending on the destination.
Expedited International Shipping: Costs vary depending on the destination.
Economy International Shipping: Available for longer-distance destinations.
For international orders, additional duties, taxes, and customs clearance fees may apply. These fees are levied by the destination country’s government or relevant authorities. - Logistics Partners
To ensure timely and secure delivery, we have partnered with the following reputable international and domestic logistics companies:
US Logistics Partners:
United States Postal Service (USPS): Provides standard and economy shipping services throughout the United States.
United Parcel Service (UPS): Provides expedited and next-day delivery.
FedEx: Provides fast shipping services, ensuring efficient and expedited delivery.
DHL: Offers expedited service in select areas, particularly for shipping bulky items.
International Logistics Partners:
DHL Express: Provides fast international delivery to most major countries.
UPS: Provides reliable shipping services in multiple international markets.
FedEx: Provides fast international delivery to most locations worldwide.
These logistics partners help us ensure your shipments arrive on time and safely. - International Shipping and Import/Export Standards
All our international orders comply with US import and export standards and the customs regulations of the destination country. All international shipments must comply with the following requirements:
Duties and Taxes: All international orders may be subject to customs duties, value-added tax (VAT), and import duties in the destination country. You may be notified of these charges upon delivery, and you are responsible for paying them directly to your local customs office.
Customs Clearance: All international orders are subject to the destination country’s customs clearance requirements. Customs clearance may increase your order’s shipping time.
Shipping Restrictions: Certain products may be subject to international shipping restrictions. If your order includes restricted items, you will be notified and given the opportunity to adjust your order.
We recommend that international customers understand their country’s import regulations before purchasing and be prepared to bear the associated taxes and customs clearance fees. - Order Processing Time
We strive to process and ship within 1-2 business days of order confirmation. All orders will be shipped after payment is completed and confirmed. Processing times may be extended during holidays or promotional periods. - Tracking and Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number and shipping information. You can use this tracking number to track your order status on the carrier’s website. - Shipping Delays
While we do our best to deliver your order on time, shipping may be delayed due to weather, natural disasters, holidays, or other uncontrollable factors. We will promptly update you on the status of your order via email. If significant delays occur, we will provide you with a solution. - Returns and Refusal
If you refuse a package or encounter a product problem, we will handle the issue according to our return and exchange policy. Please note that refused packages may incur additional return shipping fees. - Recipient’s Responsibilities
Please ensure that the shipping address you provide is accurate. We are not responsible for delivery issues caused by an incorrect address. If the package is returned, you will be responsible for the re-delivery costs.
We are committed to providing you with an efficient and secure shopping experience. If you have any questions about shipping terms, shipping costs, or any other issues, please feel free to contact our customer service team.
